BETTER LIVING WITH RED GIANT
Hassle-free shopping. More account control.

Our new Customer Account system takes our world-class support to the next level. We are excited to introduce three big changes to our website:

1. A completely new Customer Account management system.
2. A better shopping cart experience.
3. A more accessible Support ticket system.

To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account. Click HERE to get started. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

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That’s the long and short of it, but if you want the specifics, read below.

How will these changes benefit me?

The question is really: How won’t they benefit you? Our new Customer Account controls let you:

• View your order history
• Edit account information
• Manage Support tickets.

The new Support ticket system makes communicating with our Support team even easier than before, so your technical issues are resolved more quickly. And the new shopping cart adds an extra layer of security, while making your checkout process simple, secure and streamlined.

For your profile settings, you can now:

• Change your Red Giant ID (email address) and password
• Update your account and billing information

For your order history, you can now:

• View and print past orders
• View serial numbers that you own

For Support tickets, you can now:

• View and reply to open Support tickets
• Submit new Support tickets
• View closed Support tickets

REMINDER: To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account.

Let’s reset your password together…

Are you ready? This is incredibly easy to do. Just click this THIS LINK. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

• Click here to reset your account password
• Read more information about these changes here
• Need help? Contact our Support Team

Well… it happened. Plot Device won the Webby for best editing.

I’ll keep this short, because we are all, honestly, stunned. Not that we didn’t think that director Seth Worley’s fantastic cutting/storytelling wasn’t worthy of an award, but when you go up against the kind of competition we had, you kind of just say “It’s nice to be nominated” so you can sleep at night.

The team at Red Giant is ridiculously proud of Seth and his crew (a crew I consider myself lucky to have been a part of). But, frankly, even without the award, we were already proud. We know Seth is an amazing storyteller, and he works with some of the best and reliable people you’ll find anywhere. This morning he sent an email to the team, and I thought I’d share a few of his words:

“This project was fortunate to have some of the most talented, hard working, and gracious people I know working on it. Those kinds of projects are special, and don’t come along every time. Thank you for your work.  know you’re going to roll your eyes at this, but I don’t care: congratulations on this cool award. We made a really cool thing together and we’re blessed to get to see the outside world appreciate it and derive joy from it.”

I could not have said it better myself. One thing is for sure – we are not resting on our laurels. We’re near completion on a new film, and in fact, the night of the Webby’s, Seth, Neil and I will actually be away filming something new in Portland.

Thank you all for your support. Stay tuned.

Hey folks – yesterday Adobe announced CS6, and committed to a release within 30 days. So now you’re thinking, “I’d love to get on board, but what about my plug-ins? I can’t MoGraph without Trapcode! I can’t cut without Magic Bullet!”

Well, if you’re ready to jump on CS6, I’ve got good news. 3 pieces of good news, actually:

1. Red Giant Products will be CS6 compatible on the day of the CS6 launch.
2. All current CS5 & CS5.5 compatible products will be updated to CS6.
3. All CS6 updates will be FREE for existing users (so if you already own the product, or want to buy it now, you’re covered).

Yeah, we got your back.

Learn more about how we’re here for you by checking out our unmatched Red Pledge.

Today, Vimeo announced the short list for videos to be considered for the Vimeo Festival + Awards, and, much to our excitement, Plot Device was among them.Vimeo features some of the best video content on the web and we are really proud to even be considered for a Vimeo Award.

You can check out and vote for the videos featured under Advertising HERE (all videos sponsored by a company or ad agency fall into this category), and vote for your favorite – we hope it’s Plot Device, but we know there is some seriously stiff competition, all deserving of recognition.  If Plot Device wins, director Seth Worley could get $5K, $25Kor even $30K to put towards his next film.

There’s also a lot of other amazing work being being recognized at the Vimeo Festival + Awards, and you can vote for all of the ones you like HERE.

It’s really been a whirlwind 2 weeks. In case you missed it, last week, Plot Device was nominated for a Webby. Also, Virgin America announced that Plot Device would be featured on Virgin Airlines flights as a part of their new programming (Seth calls it “the most expensive way to watch Plot Device).

If you haven’t already, head over to the Webby’s and vote for your favorite entries. There’s a lot of great stuff there.

In the meantime, you can watch Plot Device right here:

IMPORTANT: The new FCPX 10.0.4 update breaks the preview functionality for Magic Bullet Looks & some other non Red Giant plug-ins.

Do NOT update IF YOU ARE USING LOOKS. If you have already updated, we currently don’t know of any way to roll it back to a previous version. Here’s some more info:

In the latest release of FCPX, Apple fixed a bug  in FCPX 10.0.4 that makes it clearer to plugins about the orientation of the video. However, because of this bug fix, you’re now seeing a flipped image in Magic Bullet Looks. Here’s why:

We already knew about the issue  a long time ago. To make sure you never experienced any problem, we put work-around for the bug in MB Looks. So you never saw the issue, because we already had it covered. However, the work around we created isn’t compatible with the latest bug fix from Apple, so it ends up causing a flipped image.

Here’s the  good news:

• We’re on it and will fix it ASAP
• It does not affect renders, it’s only in the preview.

Again, our recommendation, for now, is that you do not update to 10.0.4 – if you are using Looks. As soon as we have a fix, we’ll let you know.

There are days you wake up and know it’s going to be a good day.  And then there are days where life really surprises you. Today was one of the latter.

This morning we found out that Plot Device, a short film we helped bring to life, was nominated for a Webby Award. I’m not going to lie to you… It’s a big fricken deal. The Webby’s are basically the Academy Awards for Internet content. And while it’s my nature to be humbled by recognition like this, I’m not really comfortable even saying that, because, in reality, this award isn’t really about Red Giant. It’s not for us to be humbled. But we are proud…and extremely excited.

The nomination is for Best Editing – something that can be attributed entirely to Seth Worley, the film’s director.  Seth is an amazing storyteller and, while the nomination is a surprise, the fact that a storyteller as talented as Seth is being recognized for his ability to tell a great story, is not.

Also – I know I said that we’re not feeling humble, but I totally lied. Me and the rest of the folks at Red Giant are actually quite humbled at this moment – Humbled and honored that a film we helped create is considered notable among the fantastic content being produced by the community of visual artists, for whom we work so hard to support.

It’s one thing to make software that your customers love and use in telling their stories. But it’s a whole other thing to tell those same creative people a story and have it pass muster. We’re totally floored by the reaction you’ve had to Plot Device.

I’m not a fan of telling people to rock the vote, and I’m even less a fan of when people email, asking me to vote for a creation in a contest without even considering that there may be someone who is truly more worthy of the win. But if you believe in the importance of acknowledging great work, then head over to the Webby Awards and check out all of the nominations. If, after that, you think Seth deserves the award, great – vote for Plot Device. If not – vote for someone else that worked hard and deserves the recognition that editors so often don’t get.

In the meantime, you can watch Plot Device right here:

Last week, I was a guest on Digital Production Buzz with Larry Jordan & Mike Horton where I talked about my job as Director of Communities, our Red Pledge Guarantee, Looks for FCPX, and why you folks (the community of filmmakers, editors, VFX and MoGraph artists) are the most important thing about what we do as a company. If you missed it, you can hear my 7-minute interview right HERE.

Or if you have an hour to spare, you can listen to the whole show HERE.

Red Giant TV Live – Episode 9: Get Seriously Fractalled Up

Have you ever wondered about the difference between Octave Multiplier and Octave Scale? Complexity and F Scale? Trapcode Form and Particular have some complex controls over the fractal fields. On January 17, In episode 9 of RGTV Live, Harry Frank will demystify these controls and show you how to use them in your design.

Mark your calendar! Event details are here: facebook.com/events/210425679047513/

Quick Tip #56: Sketchy Stop-Motion Text Look

Inspired by a video he found on Vimeo, Aharon shows you some quick tips and techniques for creating a sketchy stop-motion style look for text.

Watch the tutorial HERE.

The Big Red Giant Sale is on! Get 40% off EVERYTHING in the Red Giant Store, today (December 13, 2011) only.

Use Coupon Code: SECRETSALE2011

CLICK HERE TO START SHOPPING