BETTER LIVING WITH RED GIANT
Hassle-free shopping. More account control.

Our new Customer Account system takes our world-class support to the next level. We are excited to introduce three big changes to our website:

1. A completely new Customer Account management system.
2. A better shopping cart experience.
3. A more accessible Support ticket system.

To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account. Click HERE to get started. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

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That’s the long and short of it, but if you want the specifics, read below.

How will these changes benefit me?

The question is really: How won’t they benefit you? Our new Customer Account controls let you:

• View your order history
• Edit account information
• Manage Support tickets.

The new Support ticket system makes communicating with our Support team even easier than before, so your technical issues are resolved more quickly. And the new shopping cart adds an extra layer of security, while making your checkout process simple, secure and streamlined.

For your profile settings, you can now:

• Change your Red Giant ID (email address) and password
• Update your account and billing information

For your order history, you can now:

• View and print past orders
• View serial numbers that you own

For Support tickets, you can now:

• View and reply to open Support tickets
• Submit new Support tickets
• View closed Support tickets

REMINDER: To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account.

Let’s reset your password together…

Are you ready? This is incredibly easy to do. Just click this THIS LINK. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

• Click here to reset your account password
• Read more information about these changes here
• Need help? Contact our Support Team

Hey folks – yesterday Adobe announced CS6, and committed to a release within 30 days. So now you’re thinking, “I’d love to get on board, but what about my plug-ins? I can’t MoGraph without Trapcode! I can’t cut without Magic Bullet!”

Well, if you’re ready to jump on CS6, I’ve got good news. 3 pieces of good news, actually:

1. Red Giant Products will be CS6 compatible on the day of the CS6 launch.
2. All current CS5 & CS5.5 compatible products will be updated to CS6.
3. All CS6 updates will be FREE for existing users (so if you already own the product, or want to buy it now, you’re covered).

Yeah, we got your back.

Learn more about how we’re here for you by checking out our unmatched Red Pledge.

Here’s a brief Recap of some of what we showed at NAB: Magic Bullet Arsenal and Knoll Light Factory 3. Neither is available yet, but will be soon.

Not to worry – If you buy the current version of Knoll Light Factory now, you are eligible for a free upgrade to 3.0 when it comes out.

More info coming soon.

Well, that was fun! As you may have seen already, a recent update to FCPX ended up causing a bug with Previews in Magic Bullet Looks 2.0. We jumped right on getting a fix in place and are happy to say that the fix is ready to go! So, go ahead and update FCPX, update Looks to the latest (2.0.7) and you’re good to go.

Many thanks to the team over at Apple for helping us out on this one!

To get the update, either use the Red Giant Link updater already on your system or you can download the latest installer here.

We didn’t want to hold back a couple of other fixes we had in the pipeline so the full details on this Magic Bullet update include:

• Looks 2.0.7 fixes the Preview issue (image inversion and/or doubling) when used after updating to FCPX 10.0.4.
• It also fixes “hands on” mode in the Magic Bullet Looks application on OSX.
• Sony Vegas users will also notice we have fixed the issue with Looks not respecting the “assume Linear Gamma” setting.
• In all host apps, the Hue/Saturation tool is now available in the Subject category as it was meant to be!
• In other Magic Bullet news, we also took a look at Grinder and fixed the issue many users have reported where Grinder would crash on launch on OSX 10.5.8 (Leopard) systems.

Enjoy, and thanks for your patience while we fixed this up!

IMPORTANT: The new FCPX 10.0.4 update breaks the preview functionality for Magic Bullet Looks & some other non Red Giant plug-ins.

Do NOT update IF YOU ARE USING LOOKS. If you have already updated, we currently don’t know of any way to roll it back to a previous version. Here’s some more info:

In the latest release of FCPX, Apple fixed a bug  in FCPX 10.0.4 that makes it clearer to plugins about the orientation of the video. However, because of this bug fix, you’re now seeing a flipped image in Magic Bullet Looks. Here’s why:

We already knew about the issue  a long time ago. To make sure you never experienced any problem, we put work-around for the bug in MB Looks. So you never saw the issue, because we already had it covered. However, the work around we created isn’t compatible with the latest bug fix from Apple, so it ends up causing a flipped image.

Here’s the  good news:

• We’re on it and will fix it ASAP
• It does not affect renders, it’s only in the preview.

Again, our recommendation, for now, is that you do not update to 10.0.4 – if you are using Looks. As soon as we have a fix, we’ll let you know.

Hi Folks -

At the end of last year, we removed Magic Bullet Denoiser from our website, discontinuing version 1 from our product line. At that time, we promised we would release a new version of Denoiser that would be more stable and free to current users of Denoiser 1. And as of today, that’s exactly what we’ve done.

Magic Bullet Denoiser II is here!

Here are the quick points:

• We’ve developed Magic Bullet Denoiser II from scratch (completely new code) to bring you the quality of Denoiser 1, but with more stability. Red Giant owns this code 100% – which means the product is not going anywhere.
• We have spent lots of time developing the default settings for Denoiser II to give you the best possible look as soon as you apply. There’s is always room to tweak setting, but often you won’t need to.
• Currently Denoiser II is only available for After Effects, but it will support multiple host apps in the future (read THIS FAQ for more info).
• Denoiser II is a Free Update for all Denoiser 1 and Magic Bullet Suite users. I repeat: If you already owned a license of Denoiser or bought the Magic Bullet Suite after Denoiser was discontinued, you get Denoiser II for FREE.

If, as described above, you’re entitled to a free update to Denoiser II, you can grab it by downloading the latest Magic Bullet Suite Installer. If Denoiser is new to you, you can get it HERE.

Here’s the FAQ full of great info on the Denoiser II update that should answer any and all of your questions.

As always, we’re committed to giving you the best software, the best user experience, and the best support in the industry. We’re always listening to your questions and concerns and will always be here for you. Reach out to us if you need help.

Special thanks to T. J. Baurain and Joe Pollock for filming the vast majority of the clips in the above video. Other clip credits include:

• Vincent Laforet & Stu Maschwitz (Nocturne)
• Eric Escobar
• Seth Worley (Plot Device)

Hey folks – We are totally stoked to announce that after working with Apple these last few months, the bug in FCPX has finally been resolved, and, as of today, Magic Bullet Looks is now available for FCPX. Here’s a video with some more info:

As I said in the video, Magic Bullet Looks is available for the next 7 days at 50% off (just $199 – usually $399) , using the coupon code: LOOKSFCPX50

This offer is good for ALL HOSTS supported by Looks, not just FCPX (in fact, buy it for one host, get it for all). The offer expires on 2/6/12 at 11:59PM PST… so get Magic Bullet Looks now!

Also, as mentioned in the video, if you already own MB Looks or the MB Suite, the update to FCPX is FREE. Download the latest version of Magic Bullet Looks with #FCPX support, HERE.

Hey folks – You’ve been asking for it, and, thanks to our exceptional products and engineering teams, here it is: Magic Bullet Suite 11.2

The 2 big highlights in this release are:

• MB Looks is working in Avid Media Composer 5.5 & 6
• The Single Suite installer now has individual product install options

BUY MAGIC BULLET SUITE 11

As a reminder, MB Suite works in OS X Lion, so no worries there. I repeat, we are go for Lion and have been for several months.

However, before the questions start coming in, no, this release does not include MB Looks support in FCPX. Sorry. We’re bummed too. Here’s a video we released a short while ago to explain why.

We’re still waiting on Apple, but we’re confident there will be a fix in the near future. You can read more about that HERE.

Maintenance Release: Magic Bullet Suite 11.1.2

The elves at Red Giant have been merrily working away on some updates to the Magic Bullet Suite, checking a few items off our lists to try and ensure your latest film project doesn’t end up looking like a lump of coal. This will also be the first Magic Bullet Suite installer that will not contain Denoiser 1.0 (more below).

Here are the hi-lights of Magic Bullet Suite 11.1.2:

PhotoLooks 1.5.2

• Those of you installing PhotoLooks along with the entire suite may have noticed categories that show up in the Looks drawer that happen to be empty – this occurs because Looks created for Looks 2.0 used new tools and aren’t usable in PhotoLooks (yet). We’ve fixed things up for now so you wont see a bunch of empty categories – only categories that have Looks you want.
• “Save Image As” in the Photo LooksBuilder was never meant to be left in the application and was not working correctly. It has been removed completely. Use the host app you launch PhotoLooks from to save your images.
• For those of you who also use QuickLooks, there was a bug in the installer that would cause all of your QuickLooks presets to disappear after installing PhotoLooks. We’ve fixed this up.

Looks 2.0.4

• For those of you using Looks 2.0 in Sony’s Vegas Pro on non-English 32-bit Windows systems, we’ve fixed up the truly annoying OMP error that pops up on your screen.

Colorista II 1.0.5

• In Premiere Pro, dragging the power mask preview outline was not lining up with the actual mask. We’ve sorted this all out and it’s working great.

Grinder 1.5.1

• The Timecode Start setting was always working in ‘Continuous’ mode – ‘Reset’ and ‘Time of Day’ were being ignored – all fixed up.
• Choosing “Original + Timecode” as the main format option was causing the timecode to be off by a factor of 100. We’ve got the math all working now and you’ll get the results you’re looking for.

Bye-Bye Denoiser 1.0

• As we previously blogged, Denoiser will be temporarily removed from the Magic Bullet Suite. As of the 11.1.2 release, it has been removed and can no longer be installed through the suite installer. We’re getting really close with the Denoiser we’be been developing in-house and will get it in place as soon as we can!

Grab the latest Magic Bullet Suite installer for Mac or Windows here or use Red Giant Link to update your installation.