Support

Contact Us

Installation issues, software problems, etc.

Business & Support Hours

9:00AM - 5:00PM Pacific Standard Time (M-F)

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We do our best to respond to phone messages and email within 24 hours.

Quick Start FAQ

• Installation
• Serial number
• Downloading

All Products: [PS-107] Windows Vista 32-bit & 64-bit installation help

All Products: [PS-183] I am experiencing a “system hang" with an NVIDIA video card and OSX 10.5.7+.

Magic Bullet Looks: [PS-175] Product does not appear after installation and/or does not function correctly (Mac OS X).

Trapcode: [PS-178] Product does not appear after installation and/or does not function correctly (Mac OSX).

All Products: [PS-176] I lost my serial number. How do I look it up?

All Products: [PS-103] How do I enter a serial number while using a Demo/Trial version?

All Products: [PS-82] I have not received the serial number for my order. Where is it?

All Products: [PS-101] How do I enter a serial number during installation?

All Products: [PS-177] The "Done" button does not activate (grayed out) when registering.

All Products: [PS-134] I have an old Trapcode or Digital Anarchy serial number, can I exchange this for a new serial number that will work with the latest product version?

All Products: [PS-104] I am having trouble downloading or decompressing your products on Mac OS.

Product-Specific Support
Additional FAQs categorized by product.

Open A Support Case
Typical response time is less than 24 hours (Monday-Friday).

Online Chat
Live Chat with a Red Giant representative.

Call Support
1 (260) 918-4505
Phone policy