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Upgrades, Updates & Crossgrades
Our General Upgrade Policy & Upgrade Options (some exceptions apply)
Our general company upgrade policy is to only charge for upgrades if we feel we are offering value-added features to the product. When we update a product for compatibility reasons or are fixing known problems, we generally offer these updates at no charge. This policy reflects the amount of engineering time required to produce an update. We hope you find this policy to be equitable and fair. On rare occasions, based on engineering efforts, we will charge for an update.
Please select an Option below:
-Learn about Paid Upgrades
-Learn about Paid Cross-grades
-Learn about Free Updates
Paid upgrades: Paid upgrades generally include new features, as well as compatibility updates. You can purchase the discounted, upgrade version if your product is two versions or less behind the current version. For example, users of Primatte Keyer 2.x or 3.x can upgrade to version 4.0, but users of Primatte Keyer 1.6 must purchase the full version.
Free upgrades: If you purchase a product on or after the day we publicly announce a new version of an existing product, you are entitled to receive a free Upgrade to the new version after its public release. We try to ship products within 90 days of announcing them. To receive the free upgrade after its public release, please send an email to our sales team, sales[at]redgiantsoftware.com, and include your order number (for example S1234).
Next Step
If you qualify, click on the product link below and purchase the upgrade version. The installer may check for prior serial numbers or installations during the installation process. Just enter the provided upgrade serial number into the product installer.
| You can get: | If you have: |
| Composite Wizard 1.4 Upgrade | Composite Wizard 1.0-1.2 |
| Image Lounge 1.4 Upgrade | Image Lounge 1.0-1.2 |
| Knoll Light Factory v2.5.x Upgrade | Knoll Light Factory 1.0-2.x or Knoll Light Factory Editors 2.5 |
| Magic Bullet Looks v1.x Upgrade | Magic Bullet Editors 1.0-2.x (all platforms) Sony Vegas 7.0 with Magic Bullet Movie Looks |
| Magic Bullet Suite 2008 Upgrade | Magic Bullet Suite v1.0-2.x |
| Primatte Keyer Pro v4.0 Upgrade | Primatte Keyer Pro v2.x-3.x |
| Trapcode 3D Stroke 2.5 Upgrade | Trapcode 3D Stroke 2.0 |
| Trapcode 3S Bundle Upgrade | Trapcode Shine 1.0, Tracode Starglow 1.0 and Tracode 3D Stroke 2.0 (You must own all three products.) |
| Trapcode Particular 2.0 Upgrade | Owners of Trapcode Particular v1.0 & v1.5, the Reality Bundle or Trapcode Suite 2005, 2007, 2008 & 2008.5. (NOTE: Trapcode Suite customers can also purchase the Trapcode Suite Upgrade or the Cross-grade.) |
| Trapcode Shine 1.5 Upgrade | Trapcode Shine 1.0 |
| Trapcode Starglow 1.5 Upgrade | Trapcode Starglow 1.0 |
| Trapcode Suite 2009 Upgrade | Trapcode Suite 2007 or 2008. (NOTE: Trapcode Suite 2008.5 customers should buy the $99 Particular Upgrade) |
