Support

Support Case

For the quickest service click the Open a Support Case link. Our support staff will respond within 24 hours.
Open A Support Case

Customer Service

Need to reach customer service? We are available 9:00 am to 5:00 pm PST. Instant Message (AIM/AOL) redgiantsupport or redgiantsupport2

Phone Support

1 (260) 918-4505

Support Staff Hours

9AM - 5PM Pacific Time (Monday-Friday)

Product-Specific

Composite Wizard
Datamator
Film Fix
Image Lounge
Key Correct Pro
Knoll Light Factory Pro
Magic Bullet Colorista
Magic Bullet Frames
Magic Bullet Instant HD
Magic Bullet Instant HD Advanced
Magic Bullet Looks
Magic Bullet Steady
PlaneSpace
Primatte Keyer Pro
Psunami
Radium Glow
Text Anarchy
ToonIt
Trapcode 3D Stroke
Trapcode Echo Space
Trapcode Form
Trapcode Horizon
Trapcode Lux
Trapcode Particular
Trapcode Shine
Trapcode Sound Keys
Trapcode Starglow

Other Products

eLin
Knoll Light Factory Photoshop
Knoll Light Factory Unmult
Magic Bullet Editors
Magic Bullet Suite
Magic Bullet Suite Render
Primatte Keyer
Primatte Keyer Editors

Sales Support

Academic Qualifications
Pre-sales
Purchasing
Reseller Programs
Upgrading

Compatibility Support

Host Applications
System Requirements
Video Cards

Installation Support

Downloading
Installing
Registration
Serial Numbers
Uninstalling

Technical Support

Documentation
Feature Requests
Known Issues
Product Registration
Troubleshooting