Support

Support Case

For the quickest service click the Open a Support Case link. Our support staff will respond within 24 hours.
Open A Support Case

 

 

Customer Service

Need to reach customer service? We are available 9:00 am to 5:00 pm PST.
Open A Live Chat

 

Phone Support

1 (260) 918-4505

 

Support Staff Hours

9AM - 5PM Pacific Time (Monday-Friday)

Product-Specific

Composite Wizard
Datamator
Film Fix
Image Lounge
Key Correct Pro
Knoll Light Factory Pro
Magic Bullet Colorista
Magic Bullet Frames
Magic Bullet Instant HD
Magic Bullet Instant HD Advanced
Magic Bullet Looks
Magic Bullet Quick Looks
Magic Bullet Steady
PlaneSpace
Primatte Keyer Pro
Psunami
Radium Glow
Text Anarchy
ToonIt
Trapcode 3D Stroke
Trapcode Echospace
Trapcode Form
Trapcode Horizon
Trapcode Lux
Trapcode Particular
Trapcode Shine
Trapcode Sound Keys
Trapcode Starglow
Warp

 

 

Other Products

eLin
Knoll Light Factory Photoshop
Knoll Light Factory Unmult
Magic Bullet Editors
Magic Bullet Suite
Magic Bullet Suite Render
Primatte Keyer
Primatte Keyer Editors

Sales Support

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Upgrading

 

 

Compatibility Support

Host Applications
System Requirements
Video Cards

 

 

Installation Support

Downloading
Installing
Registration
Serial Numbers
Uninstalling

 

 

Technical Support

Documentation
Feature Requests
Known Issues
Product Registration
Troubleshooting

 

 

Support Overview
Open A Support Case
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Independence Day Holiday Notice

Red Giant Software will be closed on Thursday, July 2nd and Friday, July 3rd, 2009 in observance of Independence Day. Purchases will be available through the store but only LIMITED post-purchase support will be available until Monday, July 6th, 2009. If you have an urgent need for support, please Open a Support Case, and we will try to reply via email. Thanks for your patience!

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© 2002-2009 Red Giant Software LLC. All rights reserved.

Since 2002, Red Giant Software has developed production-proven visual effects tools for digital video & film professionals. Plugins for Adobe After Effects, Premiere, Avid, Final Cut Pro and more.