Our General Upgrade Policy & Upgrade Options (some exceptions apply)

 

Our general company upgrade policy is to only charge for upgrades if we feel we are offering value-added features to the product. When we update a product for compatibility reasons or are fixing known problems, we generally offer these updates at no charge. This policy reflects the amount of engineering time required to produce an update. We hope you find this policy to be equitable and fair. On rare occasions, based on engineering efforts, we will charge for an update.

 

 

Paid Upgrade Eligibility

 

Paid upgrades: Paid upgrades generally include new features, as well as compatibility updates.  You can purchase the discounted, upgrade version if your product is two versions or less behind the current version. For example, users of Primatte Keyer 2.x or 3.x can upgrade to version 4.0, but users of Primatte Keyer 1.6 must purchase the full version.

 

Free upgrades: If you purchase a product on or after the day we publicly announce a new version of an existing product, you are entitled to receive a free Upgrade to the new version after its public release.   We try to ship products within 90 days of announcing them. To receive the free upgrade after its public release, please send an email to our sales team, sales[at]redgiantsoftware.com, and include your order number (for example S1234).

 

Next Step

If you qualify, click on the product link below and purchase the upgrade version. The installer may check for prior serial numbers or installations during the installation process. Just enter the provided upgrade serial number into the product installer. 

 

 

If you have:	You can upgrade to:
Composite Wizard 1.0-1.2	Composite Wizard 1.4
Image Lounge 1.0-1.2	Image Lounge 1.4
Key Correct 1.x	Key Correct 1.2 - $29 upgrade
Composite Wizard 1.x	Key Correct 1.2 - $199 upgrade
Pro Keying Suite 2008	Keying Suite 10 - $79 upgrade
Primatte Keyer 4.x, Key Correct 1.x or Warp 1.x	Keying Suite 10 - $399 upgrade
Knoll Light Factory Photoshop 1.0-2.0 or Knoll Light Factory 2.5/2.6 (For After Effects or Final Cut Pro)	Knoll Light Factory for Photoshop 3.1
Knoll Light Factory 1.0-2.x or Knoll Light Factory Editors 2.5	Knoll Light Factory 2.5.x/2.6
Magic Bullet Colorista 1.0 or Magic Bullet Suite 2008, 2009, 2009.1	Magic Bullet Colorista II 1.0
Magic Bullet Frames 1.0	Magic Bullet Frames 1.1 - $29 upgrade
Magic Bullet Looks 1.x or Magic Bullet Quick Looks 1.x	Magic Bullet PhotoLooks 1.1
Magic Bullet Instant HD 1.1	Magic Bullet Instant HD Advanced 1.0
Magic Bullet Instant HD 1.1	Magic Bullet Instant HD 1.2 - $29 upgrade
Magic Bullet Looks 1.2/1.3	Magic Bullet Looks 1.4 - $29 upgrade
Magic Bullet Editors 1.0-2.x (all platforms) Sony Vegas 7.0 with Magic Bullet Movie Looks	Magic Bullet Looks 1.2/1.4 - $99 upgrade
Magic Bullet Quick Looks 1.x or any other Magic Bullet Suite product	Magic Bullet Looks 1.2/1.4 - $299 upgrade
Magic Bullet Mojo 1.1	Magic Bullet Mojo 1.2  - $29 upgrade
Magic Bullet Quick Looks 1.2	Magic Bullet Quick Looks 1.3 - $29 upgrade
Magic Bullet Suite 2009	Magic Bullet Suite 10 - $99 upgrade
Magic Bullet Suite 1.0-2.1	Magic Bullet Suite 10 - $199 upgrade
Magic Bullet Looks v1.x or any other two Magic Bullet products.	Magic Bullet Suite 10 - $399 special upgrade
Primatte Keyer 4.0	Primatte Keyer 4.1 - $29
Primatte Keyer 2.x-3.x	Primatte Keyer 4.0/4.1 - $199
Digital Anarchy ToonIt! 1.x or Red Giant ToonIt 1.1	ToonIt v2.0
Trapcode 3D Stroke 2.5	Trapcode 3D Stroke 2.6 - $29 upgrade
Trapcode 3D Stroke 2.0	Trapcode 3D Stroke 2.5/2.6 - $49 upgrade
Trapcode Echospace 1.0.2	Trapcode Echospace 1.1 - $29 upgrade
Trapcode Form 1.0.2	Trapcode Form 1.1 - $29 upgrade
Trapcode Horizon 1.0	Trapcode Horizon 1.1 - $29 upgrade
Trapcode Lux 1.0.2	Trapcode Lux 1.1 - $29 upgrade
Trapcode Shine 1.0, Trapcode Starglow 1.0 and Trapcode 3D Stroke 2.0 (You must own all three products.)	Trapcode 3S Bundle
Trapcode Particular 2.0	Trapcode Particular 2.1 - $29 upgrade
Owners of Trapcode Particular 1.0 & 1.5, the Reality Bundle or Trapcode Suite 2005, 2007, 2008 & 2008.5. (NOTE: Trapcode Suite customers can also purchase the Trapcode Upgrade or Special Upgrade)	Trapcode Particular 2.1 - $99 upgrade
Trapcode Shine 1.5	Trapcode Shine 1.6 - $29 upgrade
Trapcode Shine 1.0	Trapcode Shine 1.5/1.6 - $49 upgrade
Trapcode Sound Keys 1.1.3	Trapcode Sound Keys 1.2 - $29 upgrade
Trapcode Starglow 1.5	Trapcode Starglow 1.6 - $29 upgrade
Trapcode Starglow 1.0	Trapcode Starglow 1.5/1.6 - $49 upgrade
Trapcode Suite 2008.5 or 2009	Trapcode Suite 10 - $99 upgrade
Trapcode Suite 2007 or 2008	Trapcode Suite 10 - $189 upgrade
Trapcode Suite 2004 & 2005, Particular v2 or any four Trapcode products (for example, Shine, Starglow, 3D Stroke and Form).	Trapcode Suite 10 - $499 special upgrade
Warp 1.0	Warp 1.1 - $29 upgrade

 

 

 

Free Updates & Availability

 

Free Updates: When we update a product for compatibility reasons but do not add new features, we usually offer a free compatibility Update. From time to time, we do charge for these updates when the amount of engineering is significant

 

Next Step

For more information on the following, click the links.

•    Adobe CS3/CS4 Compatibility
•    Final Cut Studio 3 Compatibility
•    Windows 64-bit Compatibility
•    Serial number conversion for pre-Red Giant Trapcode licenses
•    Serial number conversion for pre-Red Giant Digital Anarchy licenses