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Find a FAQ by ID

Red Giant Software offers a number of questions and answers in our Frequently Asked Questions database. To see answers to the common questions asked by our customers, simply click on the specific product name on left. You will find the FAQ divided into four sections: General, Support, Pricing and Availibility, and What's Next.

Are you looking for information on Product Availability and Upgrade requirements for After Effects CS3 and Intel Mac support or CS4?

For After Effects and Premiere Pro CS4 Compatibility,
Visit: CS4 Compatibility

For After Effects CS3 and Intel Mac compatibility,
Visit: CS3 Compatibility

Serial number exchange for Trapcode and Digital Anarchy

We have switched serial numbers for Trapcode Echospace, Lux, Particular and Soundkeys along with the former Digital Anarchy products PlaneSpace (3D Assistants Pro), Psunami, Text Anarchy and ToonIt to a format consistent with other Red Giant Software products. If you own one of these products but have an old serial number from purchase through trapcode.com or digitalanarchy.com, you can use the serial number exchange form to get a new key and use the current installers. Simply fill out the form and a new key will be emailed to you. Please note that Shine, Starglow and 3D Stroke serial numbers are not available for exchange, because these products have an upgrade available from their earlier versions. Important: you may only exchange a key once. Visit: Serial Number Conversion.