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Knoll Light Factory Pro

FAQs

Getting Started
Compatibility & Updates/Upgrades
Using the Product
Other

Support Staff Hours

9AM - 5PM Pacific Time (Monday-Friday)

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Getting Started FAQ

Installation
Serial number
Downloading

[PS-101] How do I enter a serial number during installation?

[PS-107] Windows Vista 32-bit & 64-bit installation help

[PS-99] How do I move my plug-in from one system to another?

[PS-100] Does the disc that was shipped to me have the latest installer?

[PS-113] I upgraded to Final Cut Pro 5.1-6.0, and Knoll Light Factory is not working.

[PS-8] Installing Knoll Light Factory 2.5 for After Effects CS3 (8.0)? [Mac OS X only]

[PS-11] What is your render-only policy? How do I get a render-only version?

[PS-63] Installing After Effects 7 Plug-in for Windows

[PS-72] Installing After Effects CS3 plug-in for Windows

[PS-176] I lost my serial number. How do I look it up?

[PS-103] How do I enter a serial number while using a Demo/Trial version?

[PS-131] How can I tell which product my serial number belongs to?

[PS-82] I have not received the serial number for my order. Where is it?

[PS-101] How do I enter a serial number during installation?

[PS-177] The "Done" button does not activate (grayed out) when registering.

[PS-52] Is there a user guide available?

[PS-104] I am having trouble downloading or decompressing your products on Mac OS.

[PS-99] How do I move my plug-in from one system to another?

[PS-51] Is there a demo version available?

Compatibility & Updates/Upgrades FAQ

System requirements
Upgrade/Update info

[PS-141] What are the system requirements?

[PS-118] After Effects CS3, Final Cut Studio 2 and Intel Mac Support

[PS-111] Do you support Avid products on Mac OS X 10.5 or Windows Vista?

[PS-100] Does the disc that was shipped to me have the latest installer?

[PS-113] I upgraded to Final Cut Pro 5.1-6.0, and Knoll Light Factory is not working.

[PS-117] What’s new in Knoll Light Factory Pro 2.5?

Using the Product FAQ

Tutorials
Workflow

[PS-45] Where can I find product examples and tutorials?

[PS-170] My Animation Presets in After Effects disappeared.

[PS-52] Is there a user guide available?

[PS-115] I have multple video cards. Which one is used for GPU rendering?

[PS-10] Flares on large images can show considerable banding. What is the best way to work with a large image?

Other FAQ

Other miscellaneous

[PS-184] How do I login to my customer account?

[PS-186] How do I enter a coupon code during checkout?

[PS-13] How do I uninstall Knoll Light Factory 2.5 from Final Cut Pro?

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Product-Specific Support

Composite Wizard
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Knoll Light Factory Pro

Magic Bullet Colorista
Magic Bullet Frames
Magic Bullet Instant HD
Magic Bullet Instant HD Adv
Magic Bullet Looks
Magic Bullet Mojo
Magic Bullet Quick Looks
Magic Bullet Steady
PlaneSpace
Primatte Keyer Pro
Psunami
Radium Glow
Text Anarchy
ToonIt
Trapcode 3D Stroke
Trapcode Echospace
Trapcode Form
Trapcode Horizon
Trapcode Lux
Trapcode Particular
Trapcode Shine
Trapcode Sound Keys
Trapcode Starglow
Warp

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