Trapcode Starglow

Trapcode Starglow: [PS-177] The "Done" button does not activate (grayed out) when registering.

If the “Done” button does not activate after entering your serial number, please try these troubleshooting steps.
 

1. Make sure that you have downloaded the correct product and product version.
   
   
   • Product serial numbers are not interchangeable.
     • Example: Magic Bullet Looks is often confused with Magic Bullet Quick Looks, as are as Instant HD Advanced and Instant HD. Other products may have similar names.
   • If you have a serial number for one product version, but downloaded a different version of that same product, this other product version will not accept your serial number.
     • Example: Shine 1.5 will not accept a Shine 1.0 serial number. Particuar 1.5 will not accept a Particular 1.5 seri; and so on for other products.
     • If this is the issue, please go here to shop available product upgrades.

2. Be sure your serial number is input exactly as shown when it was given to you.
   
   • Enter the correct characters in the correct order without any mistakes.
   • The letters (if any) must be capitalized, not lowercase.
   • If you are copying and pasting the characters into the fields, try typing them out or vice versa.

      

3. Be sure you are logged in as the Administrator. Close all other programs (including virus protection) and try disconnecting your system from any network connection.

4. Windows Vista only: Please follow these installation instructions if you are having trouble installing and/or serializing: Windows Vista 32-bit & 64-bit installation help.

5. Windows only: You may try serializing the product from the registry. Please only attempt this fix if you are comfortable doing so.
   
   • The serial number string is stored here within your registry:
     HKEY_CURRENT_USER\Software\Red Giant Software\[product]\[host]
   • Right+click on "serial" and select "Modify". This will open an "Edit String" window. 

• Enter your serial number without spaces or dashes in to the "Value data" field, then click "OK" when finished.
• If you experience the same results after editing your registry, then do this: Delete the applicable registry entries, re-install the product, and then attempt Step #7 listed below.

6. Mac OSX only: Please make sure that all Sharing & Permission privileges for each plug-in's preference file(s) are changed to "Read & Write" for all Administrators and Users on the system. They should not be set to “Read Only.”
    
   • Open the directory as shown below: MacHD\Library\Preferences

• Find the proper preference file and click Cmd+I or Right+click and select "Get Info."
• Our preference files are named using the following format: com.redgiantsoftware.[product].[host].plist
• Locate the Sharing & Permissions menu.

• Please make sure that all privileges are changed to "Read & Write" for all Adminstrators and Users on the system.

• Some of our products have more than one preference file (i.e. Magic Bullet Looks). There is a preference file installed for each host application that the product was installed into. Please be sure to check all the preference files to make sure their privileges are set correctly.
• If you experience the same results after changing your Sharing & Permission privileges, then do this: Trash the applicable preference files, re-install the product, repeat Step #6 and then attempt Step #7 listed below.

7. Input your serial number into the registration menu during installation and from within the host application (if available for your product).
   
   
   • Please refer the following FAQ on how to enter a serial number during installation:
     How do I enter a serial number during installation?
   • Please refer the following FAQ on how to enter a serial number from within the host application during demo mode:
     How do I enter a serial number while using a Demo/Trial version

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Date Modified: 2009-10-04 15:18:29



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